Languages: perl (procedural and OOP), PHP, shell (Bourne, korn, bash, cshell), markup (HTML, XML), Procomm Aspect. Can tread water in ANSI C, ANSI C++, VBScript, javascript/ECMA as needed. Would like to increase my exposure to java and VBA.

Services: ftp, nntp, smtp, pop3, IMAP, dns, http/CGI (major), http/.asp (minor), samba, nfs, ssh and tunneling.

Software: MS Office (Word, PowerPoint, Excel, Access)/OpenOffice, WordPerfect, Photoshop/GIMP, ArcView 3.x (GIS), Quantum GIS (QGIS), Lizardtech MrSid, RealProducer, CD/DVD/iso burning software, PostreSQL, mSQL, mySQL, DBI, HTML preprocessors (PHP, .asp, Orb), vi, public key cryptosystems (PGP/GPG), procmail, SpamAssassin, RBL anti-spam techniques.

Hardware: PC and Sun hardware. Consumer GPS.

Security: RSA SecurID. Northern Computers proximity badges.

May 2005 - present Level II Technical Support Genuine Parts Company (owner of NAPA auto parts chain), Dallas, Tx.

• wrote best-practice procedures for employees and distributed in .html format
• wrote/altered knowledge base articles
• trained and managed employees in both soft and technical skills
• interacted with all levels of corporate hierarchy
• documented software bugs for developers at corporate headquarters

Mar 2003 - Mar 2005 Quality Assurance Manager / Customer Service Manager Traxxas, Plano, Tx.

• Provided Marketing with hit and clickthrough analysis for multiple websites
• Provided technical support for Marketing (troubleshooting, scripting)
• Proofread new web and print content.
• Maintained document errata for internal and external customers.
• Moderated corporate support forums.
• Wrote scripts to automate .html-based Training Manual maintenance, catalog request data extraction, etc.
• Developed FAQs for internal and external users.

1998 - present. Sole Proprietor Team Mousetrap, Carrollton, Tx.

• Responsible for all NT and Unix (Linux and Solaris) webservers on mousetrap.net network, including all services mentioned above.
• Responsible for Solaris X86 Apache webservers for an international staffing company. Provided web-related and webpage support for 300+ offices.
• Responsible for client websites on remote virtual servers, including backup, maintenance and changes.
• Spec'ed, designed, coded and deployed multi-server website which serves zoomable, pannable images of historic maps via CGI, plugin, and Java viewers. Project was underwritten by the Houston Endowment.

1998 - 2003. Continuing Education instructor Dallas County Community College District, Dallas County, University of Texas at Arlington, Tarrant County.

• Taught adult students in the following subjects: Introduction to Unix Administration, Apache Administration, Introduction to Perl, Unix I, HTML I and II, Introduction to the Internet, CGI Programming, Marketing on the Internet, Internet for Seniors, Windows File Management, Research on the Internet, DOS I and II.
• Taught in Windows, Solaris X86 (Xwindows) and linux environments.

1996 - 1998. Webmaster, Unix Admin Cyberline Internet Business Center, Richardson, Texas. (Press information)

• Webmaster responsible for all webservers (hardware, OS, software)
• Unix administrator responsible for all Unix servers and workstations.
• Provided second-tier technical and client support by phone, email, and newsgroup.

1995. Webmaster, CSR Intex, Dallas, Tx.

• Promoted to Webmaster: responsible for project management on all web projects
• Provided first- and second-tier technical and client support by phone, email, and newsgroup.

1993 - 1994. Call Center/CSR Supervisor MasterGrip International, Irving, Tx.

• Responsible for running software jobs to monitor and control payroll data, mailing lists, and call center operations.
• Built companies first website in 1994.